11:15, changing rooms
An enquiry comes in from the website. Autopilot answers with the rate, the dog policy and a direct-booking link with a perk. The room is held, and they book that evening instead of on Booking.com.
77Labs/For hotels, B&Bs & travel
Enquiries into bookings. Guests into reviews. Reviews into direct bookings.
The enquiry arrives while you're changing a bed; by the time you reply, they've booked on an OTA and you've lost 15%. Autopilot answers in minutes with availability and a direct-booking link, sends the pre-arrival details, asks for the review at checkout, and invites them back next year.
From £99/month · Full setup, built with you · No long contract
A day with Autopilot
What happens while you're working.
3 days before arrival
Guests get the pre-arrival text: directions, check-in time, parking, the Wi-Fi code and a question about dietary needs for breakfast. Reception fields zero phone calls about parking.
Checkout morning
A thank-you and a review link go to every departing guest. The unhappy one messages you directly about the shower; the rest leave five stars. Eleven months later they get a "same week again?" text.
11:15Enquiry answered with rate and direct-booking link
+24 hHold reminder if they haven't booked
-3 dPre-arrival text with directions and details
CheckoutThank-you and review link
+11 mo"Same week again?" return invitation
The platform
The five stages, mapped to hotels, b&bs & travel.
01
Capture
Website enquiry form, Google profile, missed-call text-back, Instagram DMs into one inbox, answered in minutes
02
Convert direct
Rate and direct-booking link with a perk, 24-hour hold with a nudge, group and package quotes followed up
03
Pre-arrival
Directions, check-in details, upsells (early check-in, dinner, late checkout) three days before
04
Reviews
Checkout-morning review request, unhappy guests routed to you first
05
Return
Anniversary return invitations, seasonal offers to past guests, birthday and occasion messages
Growth playbook
The Hotels, B&Bs & travel Growth Playbook
Five plays that grow an hotels, b&bs & travel business. All of them already built into Autopilot.
You don't have to build any of this. Every play comes pre-configured in Autopilot, and on the onboarding call we switch it on with you.
01
Win the booking back from the OTA
Every direct booking saves you the commission, and most guests would book direct if it were as easy. Autopilot answers the enquiry in minutes with the rate, the answer to their question, and a direct link with a small perk (breakfast, late checkout). It holds the room for 24 hours and nudges once. Direct bookings go up without touching your rates.
- Instant reply with rate, answer and direct link
- Direct-booking perk spelled out
- 24-hour hold with one nudge
02
Follow up the group and the package
Weddings, conferences and honeymoon packages are quoted and then forgotten by both sides. A text on day 2 and day 7, then a call prompt; "once we've confirmed the date" goes to Waiting. Groups book with the hotel that stayed in touch.
- Day 2 and day 7 follow-up on group and package quotes
- "Waiting" stage with a reminder date
- Deposit by card link when they confirm
03
Pre-arrival that answers every question
Directions, parking, check-in time, Wi-Fi, breakfast times, dietary needs, the dog rules. Three days before arrival the guest gets it all in one message with an upsell or two: early check-in, a table for dinner, late checkout. Reception stops answering the same five questions and sells a few dinners.
- Pre-arrival message three days out
- Dietary and special-request questions asked in advance
- Upsells: early check-in, dinner, late checkout
04
Reviews at checkout, problems to you first
Checkout morning is when guests feel most grateful and most likely to review. The thank-you text goes with a direct link to Google or TripAdvisor. Anyone less than happy is routed to you first, so the shower gets fixed and the public rating stays high. Reviews are what the next guest reads before choosing you over the chain.
- Checkout-morning thank-you with review link
- Unhappy guests routed to the owner first
- AI-drafted reply to every review
05
Bring them back next year, direct
A returning guest costs nothing to acquire and books direct. Eleven months after their stay, a text asks if they'd like the same week again with a returning-guest rate. Seasonal offers go to the whole past-guest list in the quiet months, and occasion messages (anniversary stays, birthdays) go out on the day.
- "Same week again?" invitation at 11 months
- Quiet-season offers to past guests
- Anniversary and birthday messages with a booking link
Run the whole playbook without hiring a marketer.
Everything above is included in one flat-price platform. Switch it on yourself with the help centre, or have us build it for you.
Who it's for
Questions from hotels, b&bs & travel
Does it replace our booking engine or channel manager?
No. Availability and rates stay in your booking system. Autopilot handles enquiries, the direct-booking conversation, pre-arrival messages, reviews and return campaigns, and links guests to your booking engine.
Can it reply to OTA guests too?
Guests who booked through an OTA can still get pre-arrival messages, review requests and return invitations once you have their contact details, which the pre-arrival message collects.
What about a holiday let or a single B&B?
The same flow at a smaller scale: enquiry reply, direct-booking link, pre-arrival, review, return. Take Off covers it for one property, set up with you.
We're a travel agent, not accommodation. Does this fit?
Yes. Enquiry reply, itinerary quote follow-up with a Waiting stage, pre-departure documents and post-trip review and rebooking all map directly onto the same stages.
Can it take deposits?
Yes. Card deposit links for groups, packages and direct bookings, recorded on the guest.
Who it's for
Made for hotels, b&bs & travel
- Instant enquiry replies with direct-booking links and holds
- Group and package quote follow-up
- Pre-arrival messages with upsells
- Checkout-morning review requests
- Return invitations and quiet-season campaigns
Who it's for
Built for your trade
Same platform, tuned to the way your trade sells.
See it set up for hotels, b&bs & travel.
Answer 9 quick questions and get the plan that fits. No form, no sales call unless you want one.